FAQ

You can pay securely via iDEAL, credit card, PayPal, Klarna, and Apple Pay. All payments are encrypted.

Yes, as long as your order hasn't shipped yet. Please contact us as soon as possible and include your order number.

Select the set you want, add it to your shopping cart, and complete the checkout process. After completing your order, you'll receive an email confirmation immediately.

First, check your track & trace. If the status remains the same for longer than expected, please contact our customer service. We'll help you right away.

Orders placed before 6:00 PM will be shipped the same day. Delivery within the Netherlands and Belgium is typically one business day. You'll automatically receive a track & trace code once your package has been shipped.

Yes. As soon as your package is on its way, you'll receive a track & trace link so you can follow your order.

We charge a fixed shipping fee per order. You'll always see the exact amount applicable to your order at checkout.

All components are made of strong, durable ABS plastic . This material is:

• BPA-free
• scratch-resistant
• sturdy
• suitable for intensive use

This means our sets last for years, even with daily play.

Our products are officially suitable for ages 3 and up, in accordance with European safety standards for magnetic toys. Younger children can play along under supervision, as long as no small parts are used.

1. Magnetic tiles

For large structures such as houses, castles, vehicles and open-ended creations.

2. Magnetic blocks

Compact, versatile and perfect for adding structure and height to structures.

3. Magnetic race track

A unique and popular system that lets children add movement, speed, and action to their creations. Fully compatible with our tile and block sets.

Tilesminds' magnetic tiles and blocks are compatible with almost all major brands in this category. Ideal for parents looking to expand their existing collections with high-quality Dutch toys.

Yes. Our building components – tiles, blocks, and racetrack pieces – meet the strictest safety requirements.

• BPA-free ABS
• Rounded edges
• CE certified

This makes Tilesminds one of the safest suppliers of magnetic toys in the Netherlands.

Each set includes an inspiration booklet with building examples and creative ideas. Our race track set also includes additional instructions for creating various circuits and routes.

Tilesminds is a Dutch brand of magnetic toys, offering high-quality magnetic tiles, blocks, and an innovative race track. Our sets stimulate creativity, motor skills, and spatial awareness. All components are compatible with each other, allowing children to build, experiment, and design endlessly.

Our magnetic building sets stimulate creativity, motor skills, spatial awareness, and problem-solving. Playing becomes learning and discovery.

Absolutely. The tiles and blocks are specially designed for three-dimensional creations such as castles, vehicles, animals, and much more.

Yes. The magnets are carefully selected to ensure they adhere securely while remaining safe for children.

Send us a message with your order number and a photo of the problem. We'll send you a replacement part as soon as possible.

You may open the packaging to assess the product, but returns are only possible if the set is complete and undamaged.

You can return the product within fourteen days, as long as it's unused and complete. Contact us for return instructions.

Yes. You receive a one-year warranty on manufacturing defects.

You can reach us via email, Instagram, or the contact form on our website. We usually respond within six hours.

Return shipping costs are the responsibility of the customer, unless the issue is an error or defect on our part.

Yes. Tilesminds meets all relevant European safety standards and is strong enough for daily use in educational and childcare environments.

Yes. In addition to our retail prices, we offer special B2B deals for shops, schools, daycare centers, and other organizations. Send us a message or schedule a meeting for more information.

Yes. We're happy to help you think about store presentations and POS materials. We offer high-resolution posters, flyers, and product images, among other things.

Yes. We regularly have seasonal deals and bundle prices for retailers. Feel free to contact us for current offers.

You can email us or fill out the contact form. Please include your company name, Chamber of Commerce number, and the approximate quantities you're looking for. We'll send you a proposal within 24 hours.

Add your phone number! We'll schedule a call right away to discuss your needs and help you decide which sets are best suited to your store or organization.

In the group, you share experiences, ideas, and feedback. Ambassadors receive exclusive discounts, access to test products, early releases, and giveaways. Your phone number is not visible to other members.

Yes. We're happy to work with parents and content creators who want to test and share our toys. Send us a message on Instagram and briefly explain why you'd like to participate.

Yes, we regularly organize giveaways via Instagram, our newsletter and in the ambassador group.

Contact us with your order number and a photo. We'll resolve the issue immediately and send you the correct product if necessary.

Yes. We can create an invoice for you upon request. Please send us a message with your order number and, if necessary, your company details. We will then send the invoice as soon as possible.

Sometimes the link only activates after the package has been scanned by the carrier. If the link still doesn't work after 24 hours, please contact our customer service.

No, pickup is currently not possible. We ship all orders directly from our warehouse.

Our sets are sturdy,
durable and compatible with other brands. We focus on educational value,
imaginative play and high-quality materials. We also think it
important that toys remain accessible and affordable.

We are also committed
for social impact: we regularly visit Indonesia to distribute toys there
share with children who are less fortunate. Every purchase helps our
mission to get more children playing and learning.

Tilesminds is a Dutch brand that focuses on safe, colorful, and educational magnetic toys. We want children to discover, build, and learn in a playful way.